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FAQ

Are there any restaurants to stop and eat?

YES! If you select Lake Fairview as your Launch Location, there is a delicious new restaurant with Indoor seating, Outdoor patio/bar, and boat dock for parking. Grills Lakeside Seafood Deck & Tiki Bar is located on the West shoreline of Lake Fairview. For all other location options, we recommend packing a cooler with your favorite…

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June 2, 2020

Posted in: FAQ

Are we responsible for cleaning the boat when we are done?

Yes. There is a broom and rags/cleaner on each boat. Please clean and prepare all trash to discard before return to the Boat Ramp. If you leave food, crumbs, etc on the boat the birds will destroy the boat over night. Also, if you leave the boat dirty, you will be charged a cleaning fee. Our dock assistants will be ready to receive and park a clean boat.

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May 26, 2020

Posted in: FAQ

What is the cancellation policy?

Once you book your rental date, you can cancel and get a full refund or request an alternate date anytime prior to 7 days before the rental date. Within 6-2 days prior to reservation you can cancel for a 75% refund. No-shows or canceling the day of will be charged the full rental rate. We can refund bookings to a gift card to use for a future booking if you so choose. Rescheduling to available day is FREE!

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May 26, 2020

Posted in: FAQ

Will the full tank of gas last all day?

Yes, all our rentals come with a full tank of gas. That is plenty of fuel to last a full day rental.

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May 26, 2020

Posted in: FAQ

Is the booking fee charged when you book, or the date of the rental?

When you book online, the total booking fee is charged right then.

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May 26, 2020

Posted in: FAQ

Do you take a security deposit when booking?

No. When you book online, the full rental price will be charged when you book. We do not hold a deposit. However, we do hold the credit card information in case of damages to the boat.

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May 26, 2020

Posted in: FAQ

Is the dock wheelchair accessible?

Yes, State Operated boat ramps are wheelchair accessible. There is a safety lip and bit of a gap between the dock and the pontoon deck. However, the pontoon deck sits level in the water with the dock. So its just a matter of getting the chair over the gap and onto the boat.

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May 26, 2020

Posted in: FAQ

Do all the pontoons have a cover for shade?

YES. All of our pontoons have a Bimini Top as standard providing shade for the Driver and back seats. It may need to be reclined for bridge clearance during the rainy season. Our staff will show you how to operate the Bimini Top upon arrival.

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July 8, 2019

Posted in: FAQ

Do you rent anything other than pontoons?

YES! You may pair up to 2 Jet Skis with any boat rental (each Jet Ski must have a rider at all times and cannot be towed behind our boats). At the moment, Jet Skis aren’t available to be booked by themselves Online, but call or text a member of our Staff and they will be able to do it over the phone.

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July 8, 2019

Posted in: FAQ

Can we have more people on board than what the boat can hold?

NO! Each boat is Coast Guard rated for a certain amount of people AND a certain weight capacity. Neither can go over. For instance, our 10 passenger pontoons have a max weight capacity of 1410 lbs. If you reach 1410 lbs with only 8 of your guests, then the max capacity you can have is 8. If you have 10 people already on board and you are still not at 1410lbs, that does not mean you can have 11. The max is EITHER the max number of people or the max weight, whichever comes first. Please call us if you have concerns about this question as overloading the boat with weight can create a dangerous situation.

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July 8, 2019

Posted in: FAQ